FAQ

Chinese version: 中文版

Frequently Asked Questions:

Can Level Up Online Tutorial cater to students outside the Philippines?

What do I need to avail Online Tutoring service?

Can I still avail of online tutoring service if I don’t have stable internet? 

How can my tutor teach me in subjects where we need pen and paper like solving Math Problems?

How do I meet my tutor?

How much does online tutoring cost?

What payment options do you accept?

I want to change a booking. Can I do that? 

What if my session was forfeited?

Can I request for a change of tutor if I’m not satisfied?

Can I book all my sessions simultaneously?

Can I book my sessions one at a time?

How far ahead am I allowed to book?

How close to the schedule can I book?

No one is responding to my e-mail, how do I contact Level Up Admin?

I don’t want to finish my sessions anymore, can I get a refund? 

Are Level Up tutors any good?

Can I get a better deal if I want to have a tutor for more than 10 sessions?

Can I make a request for a particular tutor?

What if I don’t know which tutor is best fit for me?

 

 

Can Level Up Online Tutorial cater to students outside the Philippines?

As of early June, yes, we are able to accommodate overseas students through Paypal checkout.

What do I need to avail Online Tutoring service?

You need a gadget to learn from, can be a laptop, PC, or even a tablet or phone. You also need good internet connection. Good internet speed by Philippine standard is at least 1.5 mbps (upload and download) consistently. To verify your internet speed, you can run a speed test 

 

Can I still avail of online tutoring service if I don’t have stable internet? 

It’s highly discouraged since you might not have a good experience due to choppy video quality and delayed audio. Make sure you at least have the minimum internet speed for a high quality call: 600kbps (upload/ download).

How can my tutor teach me in subjects where we need pen and paper like solving Math Problems?

We have white board and screen sharing features. Using these, tutors can have tutees answer questionnaires and check them in real time! 

 

How do I meet my tutor?

To learn more about your tutor, you can read about his or her profile here.

You will meet your tutor on the first session you booked. Please show up 15 minutes ahead of time to meet your tutor early and get to know them or configure tech issues so you don’t waste any of the 60 minutes you paid for.

 

How much does online tutoring cost?

It depends on what you need tutoring in and how many sessions you need tutoring. Take a look at them here 

 

What payment options do you accept?

We accept Paypal, Bank Transfer (BDO & BPI), and GCash. You can select the best payment option for you upon check out.

 

I want to change a booking. Can I do that? 

Yes, as long as you do it 4 hours before your session. You can still reschedule your session. To reschedule, go to your confirmation email and click on "Reschedule". 

What if my session was forfeited?

Your session is forfeited when you don’t show up to the tutoring session you booked. Your tutor is only obliged to wait for you for the first 15 minutes; anything beyond that is considered forfeited. This is part of our Terms and Conditions 

 

Can I request for a change of tutor if I’m not satisfied?

Please communicate with us by sending us an email to leveluptutorialcenter2020@gmail.com. One of our customer representatives will contact you to ask about the situation. With legitimate concern, we can accommodate the request and recommend you a new tutor.

 

Can I book all my sessions simultaneously?

Yes, you can book all 10 of your sessions ahead of time. Just go to your confirmation e-mail and click on the booking link. 

 

Can I book my sessions one at a time?

Yes, You can do that. Just go to the same booking link every time you want to make a booking. Just go to your confirmation e-mail and click on the booking link.

How far ahead am I allowed to book?

You're allowed to book as far as 1 month ahead of your schedule.

 

How close to the schedule can I book?

You're allowed to book at least 7 days before the appointment, at the very latest.

No one is responding to my e-mail, how do I contact Level Up Admin?

Send a facebook message through our Level Up Tutorial Facebook Page or Level Up Tutorial Instagram Account and we will get back to you as soon as possible. For urgent concerns, send us an SMS: 09277127095 and we’ll respond.

I don’t want to finish my sessions anymore, can I get a refund? 

No, we don’t offer a refund, however, one of our customer representatives will get in touch with you to make sure you can enjoy your remaining sessions.

  

Are Level Up tutors any good?

Yes, they are highly qualified, coming from top schools and/ or have impressive working experience in the subject/s they are tutoring. They have also gone through a thorough selection process to qualify as a Level Up Tutor. To learn more about their qualifications, you can look at our tutor profiles Tutor Profiles and also checkout their teaching previews in our Level Up Tutorial Youtube Channel.

  

Can I get a better deal if I want to have a tutor for more than 10 sessions?

For now we only have packages of 3 and 10 sessions available. For such concerns, send an e-mail to our Sales Department sales.leveluptutorial@gmail.com and someone will get in touch with you to discuss the best deal for your situation.

Can I make a request for a particular tutor?

Yes, if you know the tutor you want to work with, you can look for them in the Tutors section of the website. In the home page, click on Tutors in the menu bar and you can select you tutor from our list of Level Up Tutors. Then, in his profile page, you can click any of the courses listed under them before proceeding to checkout.

 

What if I don’t know which tutor is best fit for me?

Take the Custom Tutors Match Quiz and we’ll give you a list of recommended tutors we think might suit your learning needs through email.